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The Process Improver is the story of Tony Randzinger, a Process Improvement Manager from the Project Management Office who has recently been certified as a Master Black Belt and now faces his toughest challenge yet at Hagerty Healthcare. The company’s Cash Flow Margin has plummeted by 32%, and budgets for new projects are being slashed across the enterprise. Can Tony overcome doubt, defy the odds, and lead his team to breakthrough improvements? Join them on a high-stakes journey to save the company’s bottom line and uncover the secrets of solving workplace problems.
